Culture is mostly one thing - what is considered good enough? A modern operation can use software to reinforce quality standards at critical control points.

And over time, those expecations can increase - for both team members and managers.

In a legacy operation, problems often go unreported. It's not uncommon to visit a location and get that dreaded feeling - "how come I never knew about this?!?"

In a modern operation, issues are reported immediately and triaged to the right people. Managers can focus on problem solving - not information gathering.

Every organization wants to use data, but "data-driven" requires more than just dashboards.

A modern operation builds feedback loops that present data to employees and results to managers - all in a self-healing cycle.

Operations managers are mission critical in a frontline operation. But too often, their boilerplate work becomes a time sink - tracking down info, triaging issues, etc.

In a modern operation, that work is automated with software. Managers focus on the work that matters - improving operaitons and addressing exceptions.

In a modern operation, employees can work more efficiently. Expectations are clear, and everything an employee needs to perform at a high level is in close reach.

That's good for the bottom line, good for culture, and good for the people that run your business.

Every operation faces a tradeoff between complexity and quality. There may be products that you want to offer, but hesitate because you don't want to jeapordize your core offering.

A modern operation can transcend this tradeoff. It can increase both the breadth and the depth of its product offering, without sacrificing quality.

Legacy businesses struggle to change. Behaviors are ingrained; it's simply too much friction to change how things work.

A modern operation can evolve fast - both to mitigate risks, and to capitalize on new opportunities.

The ultimate goal of any modern operation is to build a competitive advantage. Frontline work becomes an emergent and defensible advantage over its competitors.